Delivery Policy
Information about our propane delivery services and policies
Effective Date: May 7, 2025
Thank you for choosing Propana, LLC ("Propana," "we," "us," or "our"). This Delivery Policy outlines how we manage the delivery of propane tanks to our customers.
1. Delivery Area
We currently deliver to residential and commercial addresses in New Hampshire, Massachusetts, Maine, and Vermont. Please check our website or contact support@propana.co to verify if your location is within our delivery range.
2. Delivery Scheduling
Standard delivery: Next-day delivery is available based on time slot availability.
Express delivery: Guaranteed next-day delivery by 9:00 AM if the express option is selected at checkout.
3. Delivery Requirements
Deliveries are made to accessible, outdoor locations only.
Customers are not required to be present at the time of delivery.
The delivery location must be safe and accessible to our drivers. If the delivery location is deemed unsafe or inaccessible, Propana reserves the right to cancel the delivery without refund.
4. Customer Responsibilities
Ensure that the designated delivery location is clear and accessible.
Promptly secure propane tanks after delivery to prevent theft or damage.
Review and follow all safety guidelines regarding propane handling and storage.
5. Missed Deliveries
If we are unable to complete a delivery due to issues with accessibility or safety at the delivery location, the order may be canceled at Propana's discretion, and a redelivery fee may apply.
6. Title and Risk of Loss
Title and risk of loss pass to the customer upon delivery to the specified location.
Propana is not responsible for lost, stolen, or damaged tanks after delivery is completed.
7. Delivery Confirmations
Customers will receive an email confirmation once the delivery has been completed.
8. Questions About Delivery
If you have any questions about our delivery process, please contact us at:
Propana, LLC
P.O. Box 1117
New Hampshire, USA
Email: support@propana.co
We appreciate your trust in Propana and are committed to delivering your propane safely and reliably!